Contact us
Please include your app version, device model and what happened so we can investigate. Never send passwords or verification codes.
StageUp Co., Ltd.Room 902, Building A, 767 Sinsu-ro, Suji-gu, Yongin-si, Gyeonggi-do, Republic of Korea
cs@stageupcorp.com
My step count is not increasing
Check your phone’s Physical activity or Motion & Fitness permissions and the app’s step tracking settings. Sensor readings can appear later than the actual steps. Android battery restrictions may interrupt recording; check the permission guidance in the app.
Watch steps must first sync to your health app and be written to Health Connect or Apple Health before Walkmoa can read them. iOS lock screens and widgets depend on the system's refresh schedule and background availability. Open Walkmoa to sync your latest records.
Offline records and rewards
Walking records are saved on your device first. When you connect to the internet, your records are uploaded and eligible steps are verified before rewards are credited. Reward history and balances are confirmed after synchronization. Duplicate or abnormal records may be excluded.
How do I use my collected data?
In Wallet, exchange your MB for an available TripTok data coupon. Check the amount, expiry date and conditions before exchanging. Copy your issued code and select “Use on TripTok” on the coupon. Register the code on TripTok, then check the available products, supported devices and countries.
MB is a reward unit within Walkmoa. Issuing a coupon does not immediately activate mobile data on your phone. Cash withdrawals and balance transfers to other users are not available.
Account and privacy
You can change your password or delete your account in the Profile tab. If you cannot use the app, see how to request account deletion. Contact support if you have trouble signing in.